Account and order information
Registration uses an email address and password. Account passwords are stored as salted hashes. Order records include the plan, datacenter, operating system, hostname, billing period, selected asset and network, and creation time. Orders placed while signed in are linked to the account.
Order records may include the access username, authentication method and SSH public key. Server access passwords and SSH private keys are excluded from order records and browser storage. A browser-generated private key remains on the current page for download.
Sessions and browser data
The website uses a session cookie to keep you signed in. Your browser also stores some configuration selections and order references. Clearing site data removes these local records and signs you out in that browser. Account and order records on the server are retained.
Payments, refunds and renewals
Plans are priced in USDT. All crypto payments, including USDT, carry a 2% processing fee, with a minimum of 2 USDT and a maximum of 10 USDT. Other assets use the current exchange rate. The payment order shows the final quantity. Do not transfer funds to an address marked as unable to receive payments. These order records do not initiate an on-chain charge, refund or automatic renewal, and are not proof of payment or provisioning.
Account security and acceptable use
Keep your sign-in password and SSH private keys secure. Do not use an account to gain unauthorized access, send spam or disrupt other services. Submit a ticket through the customer portal for account or order issues.